Repair and Technical support

Job Description

The Role:

As a Repair & Technical Support Specialist, you’ll be the hero for our customers, diagnosing and resolving their technical issues. You’ll be the bridge between our customers and our technical expertise, ensuring a positive and efficient experience.

Responsibilities:

Troubleshoot and diagnose technical problems with our products or services
Provide clear and concise technical support to customers via phone, email, or chat
Resolve customer issues efficiently and effectively, aiming for first-call resolution
Document customer interactions and maintain accurate service records
Collaborate with internal teams (e.g., engineering) to resolve complex technical issues
Stay up-to-date on the latest product features and troubleshooting procedures
Continuously improve customer support processes to enhance the overall experience
Qualifications:

Minimum 1 year of experience in technical support or a related field (preferred)
Strong understanding of computer hardware and software (or relevant technical area)
Excellent problem-solving and analytical skills
Exceptional communication and interpersonal skills with a focus on customer service
Ability to work independently and as part of a team
Excellent written and verbal communication skills
Proficient in using computers and related software